Returns & Exchanges
If you are not satisfied with your purchase, you can return it without any problem, just remember that you have 14 days Effective from the date of receipt of the order to indicate that you intend to return the goods, and the products must be intact and in perfect resale condition.
To continue refunding, you must notify us by email firstname.lastname@example.org Note: for the order number, return commitment and return reason, we will contact you by email or telephone within 24 hours to confirm the next action.
The freight for return shall be borne by the customer, except for tare, confusion or error of the original goods, in which case the cost of return shall be borne by ALAS DE RAYAS.
Once you accept the return and receive the garment at our office, we will continue to refund you through the same method (paypal or virtual TPV) you paid when you placed the order, and you will receive confirmation by email. If the product is used beyond the scope of use or damaged, there is no refund.
Dimensional change conditions
In order to facilitate your shopping experience in our e-store, we provide you with the first free size change.
You can make changes because you can make changes to the same item in different sizes (depending on the inventory) only within 7 calendar days after receiving the order, and the product must be intact and in perfect resale condition.
To continue making changes, please contact us by email email@example.com Note: for order number, clothes to be replaced and new size, we will contact you by email or telephone within 24 hours to confirm the next steps.