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INFORMATION OF INTEREST

CONTACT US

Need help?

E-mail:info@alasderayas.com 

Mobile: +34 646 324 064

WhatsApp:+34 646 324 064

Do you have a multi-brand store and you are interested in selling Alas de Rayas?

Paloma Vázquez.

Email: Orders@ alasderayas.es. 

Mobile: +34 646 324 064

RATES AND SHIPPING TIMES

Transportation cost:

Free shipping to Spain and Portugal Order exceeds 90€

Free shipping to Europe Order exceeds 150€

Free shipping to other countries Order exceeds 200€

Delivery time:

To Spain and Portugal: 5 euros (7 euros in the Canary Islands). Delivery within 1-2 working days

To Europe: 15 euros. Delivery within 2-4 working days

To other countries: 20 euros. The delivery date depends on the country.

 We are not responsible for the taxes (taxes, customs, etc.) generated at the destination or the possible delivery delay caused by the transportation company.

LARGE FAMILY DISCOUNT

Get code that allows you to benefit from it All our clothes are 20% off, unlimited throughout the year, you must perform the following two simple steps:

1 sign up to create your account on our website www.alasderayas.com

The second one sent us a message info@alasderayas.com Photos of any documents proving that you are a big family.

Once we receive your email and confirm your registration, we will send you your password.This code is personal and non transferable. 

This code is associated with your account, so to claim a discount, you must always purchase with your users. Don't forget to enter this code when ordering!

Discounts cannot be accumulated with our one-time promotion, but during the rebate period, if we apply for an additional 20% discount on clothing.

EXCHANGES & RETURNS

Return conditions

If you are not satisfied with your purchase, you can return it without any problem, just remember that you have 14 days Effective from the date of receipt of the order to indicate that you intend to return the goods, and the products must be intact and in perfect resale condition.

To continue refunding, you must notify us by email pedidos@alasderayas.com Note: for the order number, return commitment and return reason, we will contact you by email or telephone within 24 hours to confirm the next action.

The freight for return shall be borne by the customer, except for tare, confusion or error of the original goods, in which case the cost of return shall be borne by ALAS DE RAYAS.

Once you accept the return and receive the garment at our office, we will continue to refund you through the same method (paypal or virtual TPV) you paid when you placed the order, and you will receive confirmation by email. If the product is used beyond the scope of use or damaged, there is no refund.

Dimensional change conditions

In order to facilitate your shopping experience in our e-store, we provide you with the first free size change.

You can make changes because you can make changes to the same item in different sizes (depending on the inventory) only within 7 calendar days after receiving the order, and the product must be intact and in perfect resale condition.

To continue making changes, please contact us by email pedidos@alasderayas.com Note: for order number, clothes to be replaced and new size, we will contact you by email or telephone within 24 hours to confirm the next steps.

PAYMENT AND SECURITY METHODS

Accepted forms of payment

ALAS DE RAYAS offers you different forms of payment: Visa/Mastercard credit cards, and REDSYS card.

WINGS OF STRIPES also accepts payment via Paypal.

Card payments are always made in euros.

We do not accept payment by bank cheque.

Are card payments secure?

ALAS DE RAYAS takes very seriously the security of the payments and the confidentiality of the data that we communicate. Therefore, the web uses an encrypted mode of payment SSL (Secure Socket Layer) that guarantees the encryption of your banking data at the moment in which it is circulating through the network, that is to say that they are totally encrypted so that they cannot be read. The data is transmitted in encrypted SSL (https).

You can check that the operation is safe because the symbol of a chain appears in your browser.

For payment with Visa and Mastercard only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that has issued it for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be cancelled.

The transaction is made through the online payment system of the BBVA bank with which we are associated, and which is the only one to have the bank details that you provide us at the time of payment. By entering your card number to make your purchase, in reality what you do is to directly transmit your bank details to our bank, BBVA, which registers them on your server, highly secure. These data do not go through any intermediary, even by STRIPED WINGS, and neither does our technical supplier.

Are taxes included?

Our prices are indicated with taxes included (VAT) on orders whose destination is one of the countries of the European Union.

If you have made an order from a country outside the European Union, please note that the customs and import charges are invoiced once the order arrives in the country of destination. If your order is retained at the customs office, you must pay extra fees and taxes. These charges must be paid by the recipient of the order.

Unfortunately, we have no control over the amount of these fees and we cannot determine the amount, as customs policies and import rates vary strongly from one country to another.

Why has my payment been denied?

Your card can be rejected for one of the following reasons:

  • The card may be expired. Checks the validity date.
  • Some data may be entered incorrectly. Check that you have successfully filled out all required fields.
  • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
  • If the problem persists, contact our customer service (pedidos@alasderayas.com).

PRIVACY POLICY

Privacy is very important to us, so we have a policy on how to process and protect your personal data.

Who is responsible for your personal data?

Paloma varzquez Martinez (48361406l) aforward ALAS DE RAYAS

Address: C / García de Paredes, 30 floor 2D Madrid 28010 (Madrid) España, phone: (+ 34) 646 324 064
E-mail: info@alasderayas.com

What kind of personal information is collected?

ALAS DE RAYAS can collect the following personal information of  website users from relevant forms: name, e-mail address, postal address, telephone number and credit card (Pan + CVV2) According to this standard, when users visit the website, register, order online, contact striped wings or participate in striped wings promotion or investigation, PCI DSS or Nu account (provided by the customer at the time of return).

In addition, striped wings also collects all information about its web browsing and interaction with the brand.

All personal data collected are from relevant persons, except for the contact information provided by friends or family by mail, gift cheque or other means.

What is the purpose of our processing of your personal data?

The personal data of the data subject shall be processed for the following purposes:

-Manage online shopping. We use the customer's personal information to process and deliver your order, and notify you of the order by email and / or SMS.

-Manage and send information about exclusive promotions, latest messages and customized information to meet customers' personal data, interests and needs as travel e-mail, SMS or postal customers. Sending this information will involve user profiles using personal data, a rich history of purchases (if applicable), and evaluating some aspects of web browsing information related to your preferencesProvide you with appropriate business communicationsYour profile.

-Manage and develop online registration. Registration means the detailed information that users browse on the network, including the personal data of customers and browsing information, such as the products viewed or added to the shopping cart in the shopping cart and the website visited, The website evaluates your preferences and / or personal interests in order to provide you with website content, services and products suitable for your personal data.

-Customers will customize content, products or services in their communications according to their interests.

-Respond to the exercise of rights (as set out below) and to inquiries and claims.

-Manage and issue sales invoices and other sales supporting documents.

Where do we store your data?

Your personal information will be stored in our automated files within the European Economic Area ("EEA").

Data processing security

We have adopted the security level required by law to protect personal data and adopted the technical and organizational measures required by the regulations on automatic document security measures, including personal facial data, All available technical means and measures have been installed to prevent loss, misuse, tampering, unauthorized access and theft of data provided on the website.

We can properly manage your server environment and have a strict firewall infrastructure. It constantly uses the latest technology to ensure that the confidentiality and privacy of information are not compromised. PA ́ Gina uses SSL (secure socket layer) protocol to improve security. SSL is the industry's standard technology for protecting and maintaining the security of cross Internet message transmission. By accessing your account or sending information from a secure Internet gateway, encryption encrypts your data in an unreadable format to prevent unauthorized users from accessing such data.

However, users realize that the security measures on the Internet are not unbreakable.

How long will we keep your data?

Your details will be retained during the duration of the contractual relationship, or require termination, and the time required to perform legal obligations.

Who do we send your data to?

Your personal data shall not be transferred to any third party, except the third party (carrier, financial institution, etc.) required to provide proper management services.

In addition, your data may not be transferred to public (administrative or judicial) institutions and authorities under the circumstances specified by laws and regulations.

What is the purpose of our processing of your personal data?

In accordance with European general regulation No. 2016 / 679 on data protection and any applicable national laws, we inform you that we will process the personal data you provide for the following purposes:

1。 Handle your discharge as a customer and manage your procurement process.

2。 Commercial communication (e-mail, telephone, SMS, push notification, e-mail, etc.) on stripwing products.

3。 Prepare a business profile based on information obtained from internal and external sources to submit personalized advertisements and analyze your purchase behavior.

4。 Prevent abuse and fraud (fraudulent activities, denial of service attacks, etc.).

5。 Transfer data to public (administrative or judicial) institutions and authorities in accordance with the requirements of laws and regulations.

What is the legal basis for processing your personal data?

There are the following legal bases for processing personal data:

Execution of contract

The legal basis for processing the collected personal data of the data subject is the execution of the sales contract. In this regard, the data subject is obliged to provide the data required for implementation. If you do not provide us with this information, we will not be able to sell.

Legal obligation

The management and issuance of sales invoices are based on the legal obligations in the relationship with customers.

agree!

The legal basis for processing the personal data of the person concerned, if provided, requires the consent of the person concerned for the following purposes:

-Network registration management.

-Manage the environment or information about promotions, new products and customization information to adapt to personal data.

Responses to the exercise of rights, consultations and complaints by the persons concerned.

The withdrawal of the parties' consent to these treatments shall not affect the performance of the sales contract signed between these and ALAS DE RAYAS

Legitimacy of interests

For the following purposes, the legal basis for processing the personal data of the data subject shall be the legitimate rights and interests of the data subject:

-Create personal data through web browsing of registered users and all users who provide us with their data for any other purpose.

-Develop environmental profiles or exclusive promotional information, latest developments and customized information to suit your profile.

-Conduct an environmental satisfaction survey on the products purchased or services used by customers to solicit their opinions and improve them.

Our interest is to ensure that our website remains secure and helps us understand users' needs, expectations and satisfaction, so as to improve services, products and brands. All these actions are to improve customer satisfaction and ensure a unique browsing and buying experience.

What are their rights?

You may exercise the following rights by giving written notice to direction postal (C / García de Paredes 30 2D-28010 Madrid) or by e-mail ́info@alasderayas.com

Access rights:

You have the right to obtain confirmation about whether we process personal data related to you at the Striped wing and access the personal data provided to you by ALAS DE RAYAS.

Right of correction:

You have the right to require us to correct personal data when personal data is inaccurate or incomplete.

Supreme right / forgotten right

You can ask us to delete your personal data because, among other reasons, it is no longer used for collection purposes.



Restriction right

You have the right to request restrictions on data processing, in which case we only retain these data for claim or defense.

Law of portability

You have the right to receive personal data in a structured, universal and machine-readable format and transfer it automatically to another controller under consent or contract based control.

Right of objection

He may oppose the processing of personal data based on public or legal interests, which are sought after by striped wings, including the production of personal data. In this case, striped wing will stop processing data unless for overriding legal reasons or to exercise or defend any claim.

In order to verify the correct identity of users exercising any of the above rights, you may need to enter their e-mail address, access address, copy of ID card, postal address and telephone number in the database.